Resetting Your Admin Password

How you and your team members reset admin passwords; what to do if magic-link emails don't arrive.

Updated 1 August 20263 min read

Two places, two flows: your raffle-site admin (where you actually manage competitions) and the SaaS portal at app.turboit.uk(where you manage your subscription). Both use magic-link by default, so there’s no password to forget, but sometimes the link doesn’t arrive. Here’s the recovery path.

Resetting your raffle-admin login

Your raffle admin sits at <your-slug>.turboit.uk/admin. To reset:

Go to <your-slug>.turboit.uk/sign-in.
Click Forgot password?. Enter the admin email.
A reset link arrives within 30 seconds via your Resend integration. If you haven’t set up Resend yet, the email falls back to Supabase’s default sender (works but lower deliverability).
Click the link, set a new password.

If the email doesn’t arrive

Spam folder first.Resend’s default sender ID is fine, but provider filters are aggressive on new domains.
Resend not configured yet? Supabase falls back to its own SMTP. Check the email associated with your Supabase project notifications.
Locked out entirely? Email [email protected]from any address that proves you’re the account owner (the address you signed up with works best). We can force-reset from the Supabase Mgmt console in under 60 seconds.

Resetting your SaaS portal login

Same flow but at app.turboit.uk/login. Magic-link sent to the email you signed up with. If lost, email us.

Adding a teammate

Today, admin role is single-user per tenant. To add a teammate admin, email us and we’ll run a one-off SQL update against your tenant’s profiles table to flip their role to admin. Multi-admin self-serve UI ships in a future release.